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Advanced Analytics provides unique reporting capabilities within the NetReports® 5 (NR5) reporting environment. In simple terms, it is a reporting application within a reporting application. As robust and comprehensive as NR5 is, its primary purpose is to deliver collected customer service and customer satisfaction data to various levels of a client's organization for quick access, review, and action. Experience has taught us that as comprehensive a reporting application might be, there are always ad-hoc reporting opportunities. Learn More >

Advanced Analytics Reporting Capability Can Be Used To:

  • Uncover links and relationships between customer service and customer satisfaction data that we collect and the client's internal business metrics, i.e. sales number, turnover, staffing, promotions, and other key metrics that can add context to the customer data.
  • Can connect to just about any data source, including OLAP cubes
  • Provide comprehensive multivariate analyses. Uncovering changes in the data as factor of continuous data variables such as time or customer traffic.
  • Introduces new ways of visually experiencing your customer data
  • Provides an environment for rapid ad-hoc report development

Visualize your data like never before with a multitude of graphs, charts, and map options that help identify best performing locations, reveal customer satisfaction correlation, and show satisfaction trends with predictive analysis.

You're In Control With NetReports®

Whether you are an experienced analyst drilling deep into the data, or you are just getting started and need a quick summary report, in minutes with NetReports® you will become a master at generating reports and insightful analysis. Learn More >

A Few Features of NetReports®:
  • Action Plan Tracking
  • Action Triggers
  • Advanced Analytics
  • Controlled Access Levels
  • Cross Tab Report
  • Custom Category Reports
  • Customer Call-Back Tracking
  • Customizable Dashboards
  • Customizable Skins and Menu System
  • GeoMaps
  • Individual Response Report
  • Individual Shop Reports
  • Multiple Graphical and Tabular Views
  • Multivariate Analysis
  • Performance Ranking Report
  • Pull Data from Multiple Sources Including OLAP Cubes
  • Reports Can Be Exported to PDF, JPEG, PNG, SVG, and CSV
  • Social Media Monitoring with Sentiment Tracking
  • Text Mining with Analytics
  • Top Box / Bottom Box Comparison Report
  • Trend Reports
  • Triggered Alerts
  • Video Mystery Shop Playback & Download
  • Voice Of The Customer, Audio Surveys