Many businesses use a mystery shopping program because they want to provide excellent service. Yet, the typical questionnaire with objective YES / NO questions provides compliance measurement - showing whether a requirement has been met but it does NOT provide excellence measurement - how well a requirement was performed.
DiMetric® Scoring methodology delivers the additional information organizations need to take their service to the next level. DiMetric® Scoring returns up to six times more information to illustrate the difference between a store performing at a minimum standard and one that is better, excellent, or outstanding.
DiMetric® Scoring does not replace the objective measure with one that is interpreted as subjective, but instead adds a quality indicator to the objective measure that will help your organization become a better service provider. Additionally, managers still receive the objective, compliance based results they are accustomed to receiving.
If you'd like to hear more about the services we can provide your company, please call to speak with one of our Measurement Consultants: (800) 600-3871 or email us: firstname.lastname@example.org
DiMetric® Scoring Provides Two Categories of Measurement:
Compliance Measurement -
Whether a requirement has been met
Excellence Measurement -
How well a requirement was performed