For almost a quarter century, Sinclair has provided effective customer research to the biggest names among national and regional grocers; helping them reach their goals for improving and maintaining their customer service and customer loyalty. We understand the unique and increasing challenges grocers face in meeting their customers' expectations while keeping store operations within budget. Moreover, we understand the lasting impact the customer experience has on same store sales (brand loyalty) and frequency of visits. Learn More >
Whether measuring brand loyalty or transactional customer service, it starts with thoughtful program design. Based on your companiy's goals and budget, our team of measurement specialists can design a program that is right for you. Grocers have a lot of square footage under management and delivering a consistently good customer experience can be challenging. Partnering with a highly experienced retail food customer measurement provider like Sinclair can improve your approach to measurement for increased value. Targeting the right opportunities and using the best metrics will help improve center store, perimeter departments, and the front end.
Over the years, Sinclair has developed a number of effective methods for accurately measuring retail food related issues. We pride ourselves in providing metrics and analytics that lead to action. Innovations like our our proprietary DiMetric® Scoring and heralded NetReports are designed to extend the value that grocers draw from measurement.
Whether it is a customer satisfaction program, mystery shopping, or a combination of programs you can be sure your Sinclair program is the most appropriate for your research needs and will deliver value within budget.
Being in the service measurement business, we hold ourselves to the same high standards of service that we measure for our clients. If a mystery shop is deemed invalid, we will provide the client with another mystery shop as soon as possible at no additional charge. All expenses must be paid by the client such as reimbursable shopper fees. Contact one of our measurement consultants for more details.
If you'd like to hear more about the services we can provide your company, please call to speak with one of our Measurement Consultants: (800) 600-3871 or email us: firstname.lastname@example.org
Whether you are an experienced analyst drilling deep into the data, or you are just getting started and need a quick summary report, in minutes with NetReports® you will become a master at generating reports and insightful analysis. Learn More >
Unlike other reporting sites, NetReports® does not limit hierarchical views and provides a full complement of reporting tools, widgets and customization options.
NetReports® has the depth and flexibility to provide each user exactly what they need, from executive overviews to unit-level reports with easy to use analytics and reporting tools.
NetReports® is available through your web browser 24/7 and updated in near real-time. In addition to accessing reports via web, they can be exported to PDF, JPEG, PNG, SVG, and CSV formats, and be e-mailed.
Triggers can be set to activate upon predetermined criteria, any number of actions including our proprietary employee-training tool, e-CoachTM
With NetReports® you get what other third party reporting services charge extra for. Moreover, if there is a custom report our NetReports® does not currently provide it's likely we can create it for you at no extra charge.
NetReports® e-Coach™ automatically delivers store-level training to locations performing below standards. NR e-Coach® delivers alerts through email and/or reports to managers and specific store employees that directs them to customized training modules. Training is online and can be augmented with photos and video. Verification, status reports and tracking is provided to management for follow-up.