For almost a quarter century, Sinclair has provided effective customer research to the biggest names among national and regional grocers; helping them reach their goals for improving and maintaining their customer service and customer loyalty. We understand the unique and increasing challenges grocers face in meeting their customers' expectations while keeping store operations within budget. Moreover, we understand the lasting impact the customer experience has on same store sales (brand loyalty) and frequency of visits. Learn More >
Being in the service measurement business, we hold ourselves to the same high standards of service that we measure for our clients. If a mystery shop is deemed invalid, we will provide the client with another mystery shop as soon as possible at no additional charge. All expenses must be paid by the client such as reimbursable shopper fees. Contact one of our measurement consultants for more details.
If you'd like to hear more about the services we can provide your company, please call to speak with one of our Measurement Consultants: (800) 600-3871 or email us: info@emailsinclair.com
Whether you are an experienced analyst drilling deep into the data, or you are just getting started and need a quick summary report, in minutes with NetReports® you will become a master at generating reports and insightful analysis. Learn More >
NetReports® e-Coach™ automatically delivers store-level training to locations performing below standards. NR e-Coach® delivers alerts through email and/or reports to managers and specific store employees that directs them to customized training modules. Training is online and can be augmented with photos and video. Verification, status reports and tracking is provided to management for follow-up.