Executive overviews to unit-level reports with quantifiable analytics and easy-to-use reporting tools.
Top-level report summaries can be viewed in the customizable overview dashboard.
The query and filter features allow users to quickly view any level of reporting detail down to individual store reports, shopper comments, customers' survey comments and even audio recordings for customer satisfaction programs using Interactive Voice Response (IVR).
You have full control over your management personnel's access privileges, allowing them to view the assessment results most pertinent to their areas of responsibility.
We compile, quality check, and transmit data online through Sinclair's secure servers within hours of data collection.
Action Plan Tracking
Controlled Access Levels
Cross Tab Report
Custom Category Reports
Customer Call-Back Tracking
Customized Email Reports
Individual Response Report
Individual Shop Reports
Multiple Graphical and Tabular Views
Performance Ranking Report
Pull Data from Multiple Sources Including OLAP Cubes
Reports Can Be Exported to PDF, JPEG, PNG, SVG, and CSV
Text Mining with Analytics
Top Box / Bottom Box Comparison Report
Video Mystery Shop Playback & Download
Voice Of The Customer, Audio Surveys