Coronavirus Compliance Experience

COVID 19 Business Compliance Assessments

As the country reopens for business, a significant portion of the population have serious reservations about putting themselves at risk. Social Media is replete with consumers attempting to shame any business they feel is not enforcing CDC protocols. Pictures posted with unfavorable narratives can lead to inaccurate perceptions about your business. Each company must incorporate new operations protocols that demonstrate CDC compliance and concern for both customers and employees.

COVID 19 Business Compliance Assessment
 

CDC Compliance Mystery Shoppers

In addition to CDC Guidelines, states are enforcing a number of new COVID-related health and operating guidelines specific to Restaurants, Retailers, and dozens of other business categories. Both employees and your store environment have new protocols that must be adhered to. Our CDC compliance shops offer objective, third-party metrics to assess and establish store-level compliance.

Sinclair Customer Metrics uses their national network of qualified mystery shoppers to help companies monitor compliance. We have the skill to quickly educate and deploy shoppers to assess specific compliance protocols for your business.

Coronavirus Compliance Mystery Shoppers

Data to Support Claims of Compliance

Sinclair Customer Metrics is here to help keep your business network compliant and provide data to support your assurance of safety to the public. Let's get a plan in place to ensure your business is a shining example of safe health practices.

Email or Pick-up the phone. Don't delay. Our schedules can fill up fast.

You're In Control With NetReports®

NetReports® is Sinclair's proprietary online reporting system that comes with every Sinclair customer satisfaction program.

View all your customer satisfaction and mystery shopping data in your own customized reporting website available 24/7. Learn More >

A Few Features of NetReports®:
  • Action Plan Tracking
  • Ad Hoc Reports
  • Advanced Analytics
  • Automatic Report Updates
  • Color Coded Tracking of Viewed Reports
  • Customizable Dashboards
  • Customizable Skins
  • Executive, and Managerial Views
  • GeoMaps
  • Graphical and Tabular Views
  • Multivariate Analysis
  • Social Media Monitoring
  • Text Mining with Sentiment Tracking
  • Triggered Alerts
  • Performance Ranking Reports
  • Performance Trend Reports
  • Reports Can be Printed and Emailed
  • Zoom Function on Graphs

Customized Employee Training

NetReports' e-Coach™ automatically delivers store-level training to locations performing below standards. e-Coach™ delivers alerts through email and/or reports to managers and specific store employees that directs them to customized training modules. Training is online and can be augmented with photos and video. Verification, status reports and tracking is provided to management for follow-up.