Our effective customer satisfaction measurement program provides key drivers of satisfaction and a fresh understanding of how your customers feel about their recent experience with your organization. Surveys can also be deployed to target a particular event, promotion, or market segment. Sinclair's Interactive Voice Response (IVR) and web-based surveys range from simple to complex using decision-tree processing, allowing the respondent to progress through a variable sequence of questions based on the responses given.
Web-based Satisfaction Surveys - Sinclair's web-based surveys enable your customers to complete a satisfaction survey through their computers at their convenience at any time.
Telephone Satisfaction Surveys (IVR) - Sinclair's IVR surveys are designed to be completed by telephone at their convenience at any time. Customers use voice recognition to respond with simple narratives and/or a telephone keypad.
Customer Feedback Telephone Interview - Responding to a live Sinclair call center specialist, our telephone interviews provide excellent completion rates, reliable responses, and the flexibility to choose between predetermined response options and custom- designed open-ended questions that deliver more detailed responses. Sinclair can contact your customers or any other target market and conduct a professional interview on their latest experience with your company or any other topic you request.