Mystery Shopping

A Sinclair mystery shopping program provides the objective, quantitative data needed to make targeted improvements in your operations and customer service. We use a detailed development process that helps clients identify

Mystery Shopping, Learn More >
Customer Satisfaction Surveys

Capturing the hearts and minds of consumers is the goal of every business. Although more measurement is taking place, only a small percentage of companies effectively translate the data into a better experience for their cus-

Customer Satisfaction, Learn More >
A Better Reporting System

NetReports® is our exclusive on-line reporting tool that provides your organization its own reporting website with comprehensive presentation and analysis of its customer service and customer satisfaction data updated in real-

NetReports® , Learn More >
  • Advanced Analytics
  • NR e-Coach™ Employee Training Platform
  • DiMetric® Scoring Provides a Closer Look at Your Customer Service Performance

  • ***Attention Potential Shoppers***
    Please be aware of a new fraudulent scheme occurring under the name of Sinclair Customer Metrics. This scheme involves mailing an unsolicited check to various shoppers, and requesting that they deposit the check, withdraw a set amount, and wire this amount by way of Western Union to a location in South Africa. This request is dressed up as a secret shop on Western Union, but it is actually a scheme to have you deposit a bogus check, withdraw your own money from your bank account and wire the money before the bogus check gets returned to your bank. The shopping instructions reference our actual President, Robert Sinclair, and our accountant, James Rightmire, but it is a scam. if you carry out the instructions, you will be wiring your own money to crooks outside of the country, as well as earning hefty bank fees from your own financial instutution for depositing a invalid check. If you are a victim of this fraud, you can file a complaint at the government website IC3.GOV.