Reach into the Hearts and Minds of Your Customers

With tools to help cut through the noise and uncover opportunities.

Promote Satisfied Customers

Sinclair Customer Metrics Employee Satisfaction Programs

Put Measurement to Work for Your Management Team

Sinclair's NetReports® helps you find more opportunities for service improvement.

Measure It Well,
Manage It Better

Our tools do a better job helping businesses measure, manage and improve their customer experience.

Proprietary Customer Experience Measurement that goes beyond first impressions

We have dedicated decades of research and testing, perfecting customer service and customer satisfaction collection coupled with proprietary reporting and analysis to deliver actionable information.
Services

Mystery Shopping

Mystery Shopping

Sinclair offers an in-depth quantitative analysis of the customer’s in-person buying experience.

Video Mystery Shopping

Video Mystery Shopping

Watch from the customer’s point of view through discreet, clear video recordings of interactions with your employees.

Telephone Mystery Shopping

Telephone Mystery Shopping

Monitor call center and incoming call interactions to discover opportunities to improve operational efficiencies and customer service.

Online / In-App Mystery Shopping

Online / In-App Mystery Shopping

Ensure customers interacting with your business using online options such as your websites, email campaigns, and chat interactions are provided the same level of service as in-person experiences.

Customer Satisfaction Programs

Customer Satisfaction Programs

Sinclair offers detailed, adaptable surveys to measure your services and products from your existing customer base.

Compliance Audits & Inspections

Compliance Audits & Inspections

Sinclair conducts thorough compliance audits that are vital to ensure adherence to your organization’s quality control and corporate standards.

Employee Morale Monitoring

Employee Morale Monitoring

Sinclair offers responsive options to collect and report on your workforce’s current morale, their concerns, and insightful suggestions for improvement.

Custom Dashboards

Custom Dashboards

Sinclair offers the versatility to customize dashboards to your individual reporting and distribution requirements.

Ad Hoc Programs

Ad Hoc Programs

In an ever-changing market, Sinclair can create specialized programs targeting unexpected interaction scenarios and data requirements.

Sinclair Advantages

Over Three Decades of Experience

Actionable Data

Proprietary Reporting Platforms

Services for Any Industry

Customization and Responsiveness

Case Studies

Discover What Sinclair Can Do For Your Business.