Artisan Services
Sinclair has proven experience in providing effective customer research for national and regional chains as well as independent artisan services, helping management improve and maintain their customer service, customer loyalty programs, as well as service and product promotions.
We will evaluate all of the different components of your service standards and pinpoint the areas that need further improvement. We not only provide you insightful data to improve performance, but also provide customer satisfaction surveys and social media monitoring to identify your customers' key drivers of satisfaction to help align your operations to your customers' expectations. Our services are tailored for all types of artisan operations:
Assess operational performance in areas such as customer service, plan-o-gram and set compliance, stand checkout
Ensure home visit and safety protocols
Automatically deliver performance-based training or rewards at the location level
Capture key item pricing of your competitors
Encourage consistent messaging and living the brand through your employees
Ensure the effective launch of new services and marketing promotions across all of your locations
Ensure your associates are consistently up-selling and cross-selling products at the point of sale
Establish priorities for improvement that best leverages what you know about your customer and will generate the highest returns
Gain a deeper understanding of your customers' attitudes and perceptions of service selection, wait time, and overall satisfaction
Highlight your top-performing locations, and establish performance benchmarks
Identify your customers' key drivers of satisfaction
Learn what engages your customers in the last ten feet of their experience
Highlight your top performing locations, and establish performance benchmarks
Identify your customers' key drivers of satisfaction
Learn what engages your customers in the last ten feet of their experience
Track performance down to each individual location and employee
Uncover additional revenue opportunities
Artisan Types Include
Lawn and Landscaping
Plumbers
Appliance Repair Services
Contractors
Maintenance Plan Services
Mechanic Services
Air Conditioning Repair and Maintenance
moving and storage services
