Reach into the Hearts and Minds of Your Customers
With tools to help cut through the noise and uncover opportunities.
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Promote Satisfied Customers
Sinclair Customer Metrics Employee Satisfaction Programs
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Put Measurement to Work for Your Management Team
Sinclair's NetReports® helps you find more opportunities for service improvement.
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Measure It Well,
Manage It Better
Our tools do a better job helping businesses measure, manage and improve their customer experience.
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Proprietary Customer Experience Measurement that goes beyond first impressions
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Mystery Shopping
Mystery Shopping
Sinclair offers an in-depth quantitative analysis of the customer’s in-person buying experience.
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Video Mystery Shopping
Video Mystery Shopping
Watch from the customer’s point of view through discreet, clear video recordings of interactions with your employees.
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Telephone Mystery Shopping
Telephone Mystery Shopping
Monitor call center and incoming call interactions to discover opportunities to improve operational efficiencies and customer service.
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Online / In-App Mystery Shopping
Online / In-App Mystery Shopping
Ensure customers interacting with your business using online options such as your websites, email campaigns, and chat interactions are provided the same level of service as in-person experiences.
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Customer Satisfaction Programs
Customer Satisfaction Programs
Sinclair offers detailed, adaptable surveys to measure your services and products from your existing customer base.
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Compliance Audits & Inspections
Compliance Audits & Inspections
Sinclair conducts thorough compliance audits that are vital to ensure adherence to your organization’s quality control and corporate standards.
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Employee Morale Monitoring
Employee Morale Monitoring
Sinclair offers responsive options to collect and report on your workforce’s current morale, their concerns, and insightful suggestions for improvement.
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Custom Dashboards
Custom Dashboards
Sinclair offers the versatility to customize dashboards to your individual reporting and distribution requirements.
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Ad Hoc Programs
Ad Hoc Programs
In an ever-changing market, Sinclair can create specialized programs targeting unexpected interaction scenarios and data requirements.
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Sinclair Advantages
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Over Three Decades of Experience
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Actionable Data
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Proprietary Reporting Platforms
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Services for Any Industry
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