Sinclair offers an in-depth quantitative analysis of the customer’s in-person buying experience.
Video Mystery Shopping
Watch from the customer’s point of view through discreet, clear video recordings of interactions with your employees.
Telephone Mystery Shopping
Monitor call center and incoming call interactions to discover opportunities to improve operational efficiencies and customer service.
Online / In-App Mystery Shopping
Ensure customers interacting with your business using online options such as your websites, email campaigns, and chat interactions are provided the same level of service as in-person experiences.
Customer Satisfaction Programs
Sinclair offers detailed, adaptable surveys to measure your services and products from your existing customer base.
Compliance Audits & Inspections
Sinclair conducts thorough compliance audits that are vital to ensure adherence to your organization’s quality control and corporate standards.
Employee Morale Monitoring
Sinclair offers responsive options to collect and report on your workforce’s current morale, their concerns, and insightful suggestions for improvement.
Sinclair offers the versatility to customize dashboards to your individual reporting and distribution requirements.
Ad Hoc Programs
In an ever-changing market, Sinclair can create specialized programs targeting unexpected interaction scenarios and data requirements.